author(s)
Abdul Sattar Salim Awadh Al-Jubory and Thabet Ali Saleh

abstract
The current research aims to determine the role of e-commerce in customer service within the internet sector in Kirkuk Governorate. The study originates from a problem expressed through several intellectual and practical questions, with the main research question being: "Does e-commerce play a role in improving customer service?" To answer these questions, the study adopted a descriptive-analytical approach and formulated a hypothetical model reflecting the nature of the relationships and impacts between the research variables and their dimensions. This resulted in several main and sub-hypotheses, all of which were subjected to statistical analyses and tests using ready-made programs, including (SPSS-27).